Q4 2022 Newsletter
The Path Forward
As the year draws to a close and we enter the holiday season, I want to take a pause from the never-ending work of making sure your charges and payments are being properly handled, and of doing everything we can do to keep the insurance companies in line—no small task, that one!—to express our gratitude that you trust us with this critical part of your business/practice. Our aim has been, and continues to be, to provide you with the best possible professional service so that you have a greater peace of mind knowing we’ve got this piece covered. Our hope is that our work in some small way positively supports you in the all-important task of taking care of your patients.
If you’ve been following the messages I’ve sent out this year, you’ll know that 2022—and, frankly, going all the way back to that fateful March of 2020—has been very tough for us. I know it has been hard on many of you as well. We are finally feeling that we have learned to navigate this new environment we’re all working in. We’ve implemented new and necessary processes and procedures for our staff, who are now located all over the country! Some time ago, we gave up the notion we would ever be coming back to a centralized office—at some point, I suspect we’ll have stories where we’ll say to one another, “Remember when we all worked in the Tinley Park office together?”
We’re excited and cautiously optimistic about 2023. We have a lot planned! We continue to evaluate value-added services and third-party vendors that we think could be valuable to you and your practice. We intend to continue the roll-out of Phreesia, which many of you have now signed on for. We are looking at how else we can make our monthly reporting valuable to you; we’ve recently added the net collection ratio statistic and are also considering other data points. We’ve begun the work of re-organizing our staff to seamlessly cover cases of illness and leave across the entire company.
All that said, we deeply appreciate our partnership with you—it is something we never take lightly or for granted.
Here’s to 2023—the best year yet.
Time management is the organization of one’s time and activities. Time-management skills are important for health care professionals who must perform a multitude of different tasks throughout the day.
Benefits to efficient time management include:
- Prioritizing tasks
- Accomplishing more work in less time
- Higher quality work
- Better work/life balance
- Improved self-discipline
Here are some tools to improve time management within your organization.
Employees who find themselves consistently working overtime or missing deadlines need to consider delegating some of their tasks to others. Deciding to whom the task should be delegated is the next step.
Consider the following questions to determine who to charge with the task:
- Do I have the authority to delegate this task? (If not, you may have to request permission from someone in authority to delegate the task.)
- What education or skills are necessary for someone to possess to complete the task?
- Has any employee expressed an interest in increasing his or her skill set or responsibilities?
- What training do I need to provide for completion of the task?
- What equipment, tools, or resources are required to complete the task?
When approaching an individual about taking on a new responsibility, it is important to clearly communicate specific directions and expectations, including what the task involves and a deadline for completion.
It is frustrating to be interrupted while trying to complete a task; interruptions break concentration and disrupt workflow. Interruptions cannot totally be avoided; however, they can be controlled.
Tips for managing interruptions include:
- Arranging isolation time or setting “office hours”
- Taking advantage of pauses or “down time” in the workflow
- Limiting distractions with electronic devices
- Guiding the conversation of the interruption (if by a person) to focus on a quick and effective resolution for the interruption
Putting off a task repeatedly is the telltale sign of procrastination. Procrastination is often a chronic issue that can prevent professionals from fulfilling their potential. Procrastination is usually a result of two factors: 1) The task is unpleasant, or 2) The doer is disorganized. When a task is considered boring or unpleasant, procrastination becomes attractive.
Keys to avoiding procrastination include:
- Be accountable to someone within the organization.
- Identify the disadvantages of avoiding a task.
- Create and prioritize a “to-do” list, set a schedule and establish deadlines.
- Create a personal reward system.
Goals maximize the chance of success when implementing good time-management habits. There are many valuable tools designed to help individuals manage time. Here are some of the most common time-management tools.
- Day planner
- Mobile devices – apps for phone and tablets
- Software – Microsoft Outlook and Google Calendars are basic time-management programs that are easily accessible to most individuals
With an understanding of the basics of time management, medical professionals can change habits and schedules to effectively manage their work and personal life. Investing the time, resources, and effort to improve time-management skills can ultimately result in an increase in productivity and focus.
Marie Minervini has worked at PMRG for 6 years. She is a team lead for six billers and oversees 17 accounts from the East Coast to the West Coast. Marie loves what she does and really loves working remotely, which makes it possible for her to work “side by side” with the billers and with each practice.
“I live a pretty modest life,” says Marie. “I’m basically a homebody at heart.” Marie has two dogs, Chloe and Charlie, whom she calls her little shadows.
Marie says her children are her world. “I could not be more proud of all of them!”
Her son, Cameron, is an Army Ranger who stationed at Fort Benning, Georgia with his girlfriend Jenny, also an Army sergeant. “They have recently added some more joy to my world, my first grandchild, Amelia- who just turned 5 months old,” says Marie.
Her daughter Marina is a nursing student at Lewis University and will be graduating this year. Marina’s boyfriend Connor just graduated the police academy and is now a Chicago police officer.
Marina also works for PMRG.
“Marina is my rock,” says Marie.
PMRG is proud to have Marie—and her daughter Marina—as staff members!