From the Office of the CEO

Hello all!

This is our first newsletter since the outbreak of the coronavirus pandemic.  After the long and difficult slog of the past 6 months, we finally feel that we are returning to some semblance of normality.  No, we’ve not come back to working in the office.  But we’re largely back to full capacity and growing.  Our staff has learned the fine art of working from home, and we figured out how to have the call center staff field live calls without the sophisticated software parsing out calls.  It has been a challenge!

This strange time we’re in has provided us with a steep and demanding learning curve.  We’re confident that going through this process has made us a better company.  We are grateful for our corporate bank, First Republic, that worked with us quickly and effectively to insure we received PPP money from the government when it was first available.  This kept us afloat during the massive downturn of April, May and June.   Having a great banking relationship makes a world of difference!

I also want to express our deep appreciation and gratitude for you, our clients.  We know that for most of you, times were tough, and yet, across the board, you all stayed in communication with us, were patient with us as we learned to work in this world and you took care to prioritize your payments to us.  This all meant that we were able to keep our entire staff that was on board with us April 1 fully employed with all the benefits we provide.  This meant the world to them – knowing they had secure employment, health insurance, disability, etc.

A few things to note.

• PMRG move office locations. See Donna’s note as well as some pictures of our new space.
• We have done a major upgrade of our website, which has been long overdue. You can visit us at medicalpmrg.com or www.ophthalmologybilling.com (this is new domain name for us!).
• Make sure to read the credentialing update from Paula. This process has been severely impacted by the pandemic.

If you have questions, thoughts on how to make things better or general feedback, please do not hesitate to get to me.

Best,

Curt